2.3 Dispatch Time
Orders are usually dispatched within 1-3 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
2.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
2.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
2.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
3. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will beable to follow the progress of their shipment based on the latest updates madeavailable by the shipping provider.4. Parcels Damaged In TransitIf you find a parcel is damaged in-transit, if possible, please reject theparcel from the courier and get in touch with our customer service. If theparcel has been delivered without you being present, please contact customerservice with next steps.5. Duties & Taxes5.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on thewebsite
6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at
support@socialpawsclub.com